20-Year Craftsmanship Warranty

Our Commitment to Quality

At Astra Furniture, we take pride in the quality and craftsmanship of our furniture. We design each piece to bring beauty, comfort, and durability into your home. To back up our commitment, we offer a 20-year limited craftsmanship warranty on our sofas. This warranty ensures that your sofa is free from defects in materials and workmanship under normal residential use.

What Our Warranty Covers

Our 20-year craftsmanship warranty covers structural components of your sofa, including:

  • Frame: Protection against defects in materials or workmanship, such as warping or breakage.
  • Springs and Suspension: Warranty against failure or significant sagging not resulting from improper use.
  • Joints: Coverage against manufacturing defects that cause looseness or separation.

This warranty applies to normal residential use and is intended to ensure that our furniture provides long-lasting comfort and durability.

What Our Warranty Does Not Cover

To ensure transparency, here is what our 20-year warranty does not cover:

  • Normal Wear and Tear: Changes in appearance or comfort resulting from normal use, including softening of cushions, fabric fading, or pilling over time.
  • Damage from Misuse or Abuse: Any damage resulting from improper use, negligence, exposure to extreme conditions, accidental spills, pet damage, or unauthorized repairs.
  • Commercial Use: Furniture used in commercial settings, rental properties, or public areas is not covered under this warranty.
  • Natural Materials: Variations in the natural characteristics of wood, leather, or fabric, such as grain, color variations, or slight fading, which are inherent to the materials and not considered defects.
  • Cosmetic Damage: Minor aesthetic imperfections that do not affect the structural integrity or functionality of the furniture, such as scratches, stains, or small fabric snags.

How to Make a Warranty Claim

If you believe your sofa has a defect covered under our 20-year craftsmanship warranty, please follow these steps:

  1. Contact Us
    Reach out to our customer service team at support@astrafurnishings.com or call [321-300-4674]. Please provide your proof of purchase, a description of the defect, and photos that clearly show the issue.

  2. Evaluation
    Our team will review your claim and may request additional information or images to assess the defect.

  3. Resolution
    If your claim is approved, we will provide a resolution, which may include repair, replacement of the defective component, or other appropriate measures. Please note that we reserve the right to determine the best course of action to address any defects.

Warranty Limitations

  • This warranty is valid only for the original purchaser and is non-transferable.
  • The warranty period begins from the date of delivery.
  • Any repairs or modifications made by unauthorized parties may void this warranty.
  • Replacement parts or repairs are not covered by additional warranties beyond the original 20-year period.

Ensuring Longevity

To help your sofa last for years to come, we recommend following our Care Guide to maintain its quality and appearance. Regular maintenance and proper use will help ensure your sofa remains a beautiful and comfortable part of your home for many years.

We’re Here to Help!

At Astra Furniture, your satisfaction is our priority. If you have any questions about our warranty or need further assistance, please contact our customer service team at support@astrafurnishings.com or call [321-300-4674].